Delivery Information
At BRC Performance, we strive to provide you with a smooth and reliable experience. Below you'll find all the information you need about our delivery process, shipping times, and any factors that may affect your order.
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1. Processing & Dispatch Times
We process and dispatch orders as quickly as possible! Most orders are dispatched within 1-2 business days. However, some items may have different processing times depending on the supplier or availability.

Once your order is dispatched, you'll receive a confirmation email along with tracking information (if applicable).
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2. Shipping Times
Shipping times are calculated from the day your order is dispatched. Below are the general delivery times based on the shipping method selected:

-Standard Shipping: 3-7 business days

Please note that shipping times may vary depending on your location, courier availability, and other unforeseen circumstances.
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3. Supplier Lead Times
Some of our products are sourced from external suppliers, and their lead times may vary. These items could have a longer processing time before dispatch. If this is the case, we will inform you once your order has been completed.

If you have any specific questions about a particular product’s lead time, please contact us directly at [email protected]
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4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, chosen shipping method, and the total weight of your order. You can view an estimate of your shipping costs during the checkout process before you complete your purchase.

We occasionally offer free shipping promotions or discounts for specific regions, order values or products.
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5. Order Tracking
Once your order has been dispatched, you will receive a tracking number (where applicable) so you can follow your package’s journey. This can normally be done by visiting the carrier's website directly.
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6. Delivery Delays
While we strive to meet estimated delivery windows, occasional delays may occur due to factors such as:

- Weather conditions
- High demand periods (e.g. holidays, sales events)
- Delays by third-party carriers

If you experience an extended delay, we recommend checking with your carrier for updates, or you can contact us for assistance. Please allow the estimated delivery window to elapse, before getting in touch.
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7. International Orders
We ship to a variety of international destinations. Delivery times for international orders can vary greatly depending on the destination country, customs processing, and other factors.
Please contact us directly for international enquiries.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
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8. Missed Deliveries & Redelivery
If you're not home when your package is delivered, the carrier will typically leave a delivery notice with instructions on how to arrange redelivery or pick up your package from a local depot.

If you experience any issues with your delivery or need assistance, please contact us.
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9. Changes to Delivery Information
If you need to update your delivery address after placing your order, please contact us as soon as possible. We may be able to make changes to your order before it is dispatched, but once your order is shipped, we cannot modify the delivery details.
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Contact Us
If you have any questions or concerns regarding shipping, delivery times, or your order, please don’t hesitate to contact us:

- [email protected]
- +44 (0) 1233 800 303